An opportunity is available for a Team Support based at Leicester depot. Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co‑ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales. So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications. You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment. Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
Main Responsibilities
* The preparation of construction/maintenance/replacement work, and co‑ordination of team activities.
* The co‑ordination of the team’s response to network faults.
* Responding to customer enquiries both verbally and in writing.
* Assisting the Team Manager with work programming.
* The inputting of data into the appropriate database as support to the Field Teams.
* Assisting other Team Members as and when required.
Ideal Candidate
The successful candidate will need to be reliable, well organised and able to work as part of a small team. You must be able to work using your own initiative and have experience of Microsoft Office, although full training will be given on all applications used. Some financial experience would be beneficial. You should be able to communicate effectively both verbally and in writing and represent the Company positively at all times.
Benefits
You will also benefit from:
* 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
* Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
* Annual Share Save plan
* Contributory private healthcare scheme for you and your family
* Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
* Free on‑site parking at all our main sites
Recruitment and Eligibility
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market exists, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
Contact Details
Contact Details: National Grid
Tel: 000 000 0000
Contact: Caroline Lewin (WP)
Email: VPE4A76C45.567@vacancyposter.com
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