Overview
PepsiCo UK is renowned for its popular food and drink products, including Walkers, Quaker, Doritos, Pipers, and Monster Munch. We have a strong reputation for innovation and launching products loved by consumers worldwide. PepsiCo's products are enjoyed over one billion times daily across more than 200 countries, generating $91 billion in net revenue in 2023. We pride ourselves on being an excellent employer, recognized as a Times Top 50 Employer for Gender Equality for 18 consecutive years and a Top Employer for 12 consecutive years.
Our vision is to be the global leader in beverages and convenient foods through PepsiCo Positive (pep+), a strategic transformation focusing on sustainability and creating value responsibly. For more information, visit www.pepsico.com.
Responsibilities
Within the Direct Sales Team:
* Investigate customer complaints thoroughly (e.g., missing or damaged stock) and liaise with relevant teams to ensure responses and solutions are provided within 12 hours.
* Collaborate with third parties to analyze and enhance customer service during regular review meetings.
* Input all customer orders received via app, voicemail, and windowsill.
* Answer incoming telesales calls, direct customers to the appropriate keeper, or take order details if necessary.
* Process sample requests and coordinate deliveries for field teams.
* Maintain and update credit trackers and trade issue records daily, weekly, and monthly.
* Assist with new business setup and account management.
* Handle inquiries received through the answer machine daily.
* Provide other reasonable support to the direct sales team as needed.
Qualifications
KPI/Measures:
* Manage talk time effectively.
* Achieve 100% accuracy in order processing and new account setup.
* Maintain 100% accuracy in tracking queries and credits.
* Report on credits and issues daily, weekly, monthly, and quarterly.
* Resolve customer complaints within a 12-hour window.
Essential skills and knowledge:
* Exceptional attention to detail and accuracy.
* Strong organizational and prioritization skills.
* Proficiency in computer use.
* Ability to work efficiently in a fast-paced environment and multitask.
* Previous experience with CRM and telesales environments is preferred.
* Excellent interpersonal skills for communication with customers and colleagues.
Salary & Benefits:
* Competitive salary
* Company mobile phone and laptop provided
* Regular sales incentives based on performance
* Comprehensive pension scheme
* Paid annual leave
* On-site free parking
* Staff discount shop
* Subsidized canteen
We are an equal opportunity employer committed to diversity and comply with the Equality Act 2010. We value diversity as a key to our success and do not discriminate based on age, pregnancy, marital status, religion, sex, sexual orientation, gender identity or reassignment, disability, or race.
#J-18808-Ljbffr