Your newpany
A well-established insurance brokerage operating within the London Market, with a strong focus onpliance, operational excellence and client service. The organisation has a dedicated IBA function supporting broking teams and market relationships and offers a fully remote working model. You will be working within a team of 6 reporting to the IBA Manager.
Your new role
You will join the business as an IBA Account Handler within the IBA Operations team, reporting to an IBA Team Leader. This role is responsible for the end-to-end delivery of IBA processes, ensuring accuracy,pliance and timely resolution of client and market transactions. You will manage your own portfolio of accounts and play a key role in cash allocations, reconciliations, credit control and query resolution, while supporting reporting and KPI analysis across the team.
Key responsibilities include:
1. Full responsibility for a range of IBA accounts, including credit control and statement production
2. Liaising with brokers and technical teams to support collection activity
3. Timely reconciliation and allocation of iing receipts and outgoing payments
4. Investigating discrepancies and following issues through to resolution
5. Responding to client and market queries and managing iing correspondence
6. Chasing outstanding balances directly with clients and markets
7. Maintaining accurate and up-to-date internal reporting systems
8. Supporting daily, weekly and monthly KPI reporting
9. Adhering to internal processes, procedures and regulatory requirements
10. Managing electronic filing systems and shared mailboxes
What you'll need to succeed
11. Previous experience in an IBA, accounts or operational finance role within insurance
12. Good working knowledge of London Market processes
13. Understanding of CASS rules and FCA regulations
14. Experience with cash allocation and reconciliations
15. Strongmunication skills, both written and verbal
16. Highly organised with strong time management and prioritisation skills
17. Ability to work independently and use initiative in a remote environment
What you'll get in return
18. Fully remote working arrangement
19. Opportunity to work within a well-established and structured IBA function
20. Exposure to London Market insurance operations
21. Stable role with clear processes and responsibilities
22. Supportive team environment with ongoing learning and development