ROLE OVERVIEW We are seeking a compassionate and highly organised individual to support the religious advisory services at Manchester Community Centre. This is an administrative and coordination role, helping individuals and families to access appropriate guidance from the Centre’s qualified religious advisors. The postholder will manage appointments, maintain case records, and ensure the smooth operation of our community-facing services. ESSENTIAL RESPONSIBILITIES · Conduct initial meetings with individuals and families to evaluate their needs and direct them to the appropriate internal service. · Provide information and support. · Liaise with religious advisors and consultants to coordinate case referrals. · Provide all admin and secretarial work for Manchester Shariah Council. · Maintain accurate records and manage bookings for all consultants and Manchester Shariah Council members. · Plan, manage, organise and oversee all social and Shariah services and activities on a day to day basis. ESSENTIAL SKILLS Active listening: This entails listening, paying attention to and recording what clients tell you while demonstrating this through appropriate body language and responses. Boundary setting: The nature of the work means it is easy to get emotionally involved in certain cases. Setting boundaries ensures that professional lines are not crossed and keeps you focused on the end goal. Sound judgment and ability to refer cases appropriately. Communication: The job entails communication with a variety of people in a number of different ways, either by talking to clients face-to-face or over the phone, presenting cases to consultants, or making written referrals. All communication must be clear and articulate in order to be understood. Ability to work with individuals from a variety of cultural and social background. Proficiency in using IT systems to manage casework and correspondence. Excellent organisational and time management skills. Ability to remain resilient and maintain professional boundaries in sensitive situations. REQUIRED QUALIFICATIONS AND EXPERIENCE · A Diploma/Degree in Shariah Law. · Previous working experience in Shariah Law related fields and/or Shariah Courts in Muslim countries. · Familiarity with UK Law and/or Common Law, safeguarding frameworks and community structures to ensure compliance with UK legal framework. · Experience working with families, women and children in a culturally sensitive setting. · Fluent in English (essential). WORKING HOURS Monday-Saturday 10am-4pm (36 hours)