Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis. Please note this role is onsite 5 days per week Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience. Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm. Coordinate and track all Change Forms relating to new hires, departures, support and name changes. Provide a white glove service to the business and continually strive to improve the service being provided Develop other team members and their knowledge Lead on projects and take responsibility and ownership for various tasks assigned to them by other IS groups of a technical and/or project related nature. Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support as needed. Candidates must have extensive knowledge of Windows operating systems to include but not limited to Windows 10. Qualified applicants will also have proficient knowledge of MS-Office 365 Suite. Consistent, professional communications with attorneys, staff, vendors, administration and IS personnel. Prior experience working in a law firm essential Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum