Role: Account Executive – Client Services
About Elanders
Elanders UK is part of the Elanders group. We deliver Print, Packaging and Value Added services at our North Tyneside facility.
Our major customers are active in the areas of; Education, Automotive, Industrial & Technical, Consumer goods & Premium Alcohol
Elanders UK operates across 2 sites: in North Tyneside and Birmingham. We have an exciting new opportunity for an Account Executive to join our team in North Tyneside.
At Elanders our business is driven by our people and our core values, Responsible, Effective and Innovative.
About you.......
You will have experience of working in a dynamic and driven client / customer services environment. Where delivery of results is the norm and hitting objectives is commonplace.
You will be full of confidence, know how to work on your own initiative, but also enjoy being a member of a high performing team.
Ideally, you will already be established in your career and be looking for the next step. We are keen to meet anyone who has the right people skills and proven results.
What we want to achieve.....
To deliver results-based activity in support of the overall Elanders business goals, supporting customer growth, performance, quality and customer satisfaction.
What you will be doing......
To service key customers in their requirements with a view to maintaining and developing the business. To support the business functions from Sales to Production; enabling them to operate at an acceptable level of efficiency; and in overseeing jobs from estimating through to invoice, in a timely manner.
Key tasks are:-
* Manage customer accounts, order management, enquiries & queries
* Manage customer forecast data to manage stock and order demand
* Order processing and customer liaison / interaction
* Develop customer growth opportunities
* Manage new customer onboarding as applicable
* Ensure invoicing is completed accurately and on time as per agreed deadlines
* Cross functional working with teams in Operations, Sales & Finance
* Management of data and automated order systems
* Build & maintain relationships with customers
What skills you will need.......
Demonstrable experience and results of working in a Print related Client / Customer Services environment
* Proven knowledge & experience of working with MIS systems & processes
* Competence with Microsoft Office package
* Attention to detail and an organised approach
* Ability to interact and coordinate activity between differing parties
* Can manage documentation and reporting
* Demonstrate excellent communication skills both verbally & written, critically the job holder must be confident, able to communicate & engage effectively with (and to) people at all levels
* Excellent team working skills
* Display a positive attitude to problem solving and is willing to challenge the status quo
* Is tenacious in approach & resolute in delivering an outputs & results
* Has a belief that process, quality & adherence are key attributes
Everything else you need to know.....
· Based at our North Tyneside Head Office
· Working within the brilliant Client Services team and reporting to the UK Client Services Manager
· 08.30 to 17.00 Monday to Thursday & 08.30 to 12.30 / 08.30 to 16.00 on alternate Friday's
· 26 days holiday + bank holidays
· Pension & Life assurance after a qualifying period
What next.....
Send your CV or register your interest with Louise Walby HR Manager
Closing Date – 26th August 2025
NO AGENCIES
Job Types: Full-time, Permanent
Pay: £24,420.00-£30,000.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Paid volunteer time
* Sick pay
* Store discount
Work Location: In person
Application deadline: 26/08/2025
Expected start date: 29/09/2025