Job Description
Adecco are seeking a Social Fund Assessment Officer to join our clients Benefits Service team. In this vital role, you will be responsible for administering the Council's Discretionary Social Fund scheme, assessing applications, and making decisions that directly impact the lives of those in crisis or transition.
* Social Fund Assessment Officer
* Public Sector - Local Authority
* Temporary Role - 3 months with possible extension
* Full Time - Monday to Friday, 36 hours per week
* £16.95 per hour PAYE / £22.35 per hour Umbrella
* Hybrid Working - council office is based in Wandsworth.
* IT equipment provided
* ASAP Start
Key Responsibilities
* Administer the Discretionary Social Fund scheme, ensuring compliance with qualification criteria and policy.
* Liaise with applicants-often vulnerable individuals-to assess needs for essential items like furniture, white goods, and emergency financial assistance.
* Make timely and discretionary decisions on care grants and emergency aid, often within 24 hours.
* Communicate decisions clearly and compassionately, both in writing and by phone.
* Use the Integra system to place and manage orders with Council suppliers.
* Distribute emergency aid (e.g., food and energy vouchers) securely and efficiently.
* Handle enquiries via the dedicated Social Fund helpline with empathy and professionalism.
* Maintain accurate records and statistical data to support performance monitoring.
What We're Looking For
* Knowledge of Welfare Benefits and Discretionary Social Funds
* Excellent communication and interpersonal skills, especially with vulnerable populations.
* Ability to manage a high-volume caseload independently and efficiently.
* Proficiency in administrative systems and attention to detail.
* Commitment to equality, diversity, and safeguarding practices.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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