Onboarding Account Manager (North American Market)
PHMG Greater Manchester, England, United Kingdom
Compensation package: £35k basic with realistic first year earnings of £52k
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Onboarding Account Manager to join our team. As an Onboarding Account Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client’s business, you will take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your client’s brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
* Client-centric approach: Working closely with clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
* Communication: Providing prompt and clear communication at every stage of the project, keeping clients informed about progress, milestones, and any potential challenges.
* Collaboration: Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
* Project Management: Using data-driven insights to manage multiple projects from concept to delivery.
* Time Management: Maintaining an organised approach to ensure timely delivery and quality.
* Risk management: Proactively identifying challenges and developing solutions to keep projects on track.
* Achieving excellence: Owning KPIs and delivering exceptional results.
* Documentation and Reporting: Maintaining thorough records of client interactions, project progress, and feedback.
* Continuous Improvement: Embracing feedback and seeking opportunities to improve processes.
Measures of success:
* Experience in a process-driven B2B Account Management role
* Attention to detail, creativity and initiative
* Ability to spot opportunities to increase revenue within the account base
* Highly organised with the ability to manage multiple ongoing projects
* Excellent written and verbal communication skills
What you’ll get in return:
* Free PureGym membership after 3 months served
* Cycle to work scheme
* 23 days annual leave plus bank holidays, increasing with length of service
* Additional half day off for birthday
* Enhanced maternity, paternity and adoption leave
* Two volunteer days per year for a charity of your choice
* Life insurance and critical illness cover
* All expenses paid company events in sought after venues
* Company sports teams
* On-site barber and beautician
* Car valet service
* Career development directly linked to your performance
* Fundraising initiatives for our registered charity – the PHMG Foundation
* Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We provide a stellar production that combines creative copy, world-class voice artistry and a Brand-Sound-Track ™ to strengthen client identity.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Technology, Information and Internet
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