* __vacancyopjusttionswidget.opt-Location__ Cardiff
* __vacancyopjusttionswidget.opt-Full Time/Part Time__ Full-time
* __vacancyopjusttionswidget.opt-Job Family__ Customer Service
__jobinformationwidget.freetext.ExternalReference__
Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives and contributing to the success of the business every day.
Job Description
We’re recruiting for aAgency Enquiries Analystto join us. We’re offering acompetitive base salary. You will provide an excellent consistent support service via the phone and email to all Intermediaries and internal customers in respect of investigation of commission or fee related queries whilst following regulatory and internal standards.
What you'll be doing:
* Demonstratingan excellent level of customer service; to build rapport and to resolve the commission and fee related enquiries via telephone through knowledge, systems, ownership and soft skills
* Providinga professional and quality response to all written commission enquiries making sure that both the original request and the reply are recorded immediately and are easily retrievable and that any resulting actions are dealt with promptly with agreed service levels
* Consistently handle inbound and outbound calls in a timely, high productive manner
* Ensuringall calls are consistently handled in accordance with regulatory and internal DPA standards
* Maintaining an accurate record of telephone work received to allow detailed MI to be produced allowing for a clear understanding of current and future volumes and trends to allow management to be more responsive to changing resourcing needs.
Qualifications
Who we're looking for:
* Experience within a customer service or administrate function
* Financial services experience is desirable
* Clear verbal and written communication skills
* Experience using microsoft packages
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
* Life assurance
* Private medical insurance (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We’re one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like thishas been added!
Share this article
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
We have an exciting new opportunity for a Frontend Developerto join our growing engineering team. The role holder willuse their software engineering skills and experience to build features, solve b
Legal & General Insurance are undertaking a 5-year transformation program which will see many of its legacy applications re-written, re-factored and migrated from on-premise data centres to Cloud host
We’re recruiting for twoFinancial Crime Analystto join us. We’re offering a competitive base salary and strong benefits package.What you'll be doing:Reviewing, identifying and assessing any business
At Legal & General we’re committed to creating an inclusive workplace, one that helps us to better represent the customers and clients we serve.That’s why we partner with a range of organisatio
Teaser
“The more we actively create opportunities like this, the more it will become ‘the way we do things around here”
Shifting gears in your career isn't just about making a decision; it's a chance to chart a new course, unlock new challenges and make a real impact. If you’ve got your sights set on the UK, you
Teaser
Imagine yourself stepping into a vibrant financial services landscape, where each day brings new opportunities for growth. That's precisely what you'll find in the UK.
Legal & General is commited to building an even more diverse, inclusive workplace – one where everyone thrives. Our second Britain’s Most Admired Company win is a recent recognition of this, wit
Teaser
By 2025 we’re targeting a 50/50 gender balance in our workforce, with 40% of senior management roles being women. Wardha is a shining example of the many inspiring women driving progress at Legal & General.
If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. LGIM is our global asset management business,
Teaser
If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. Legal & General’s Jas Chahal shares what this means to her.
Are you weighing up the option of apprenticeship versus university? You’re not alone. Dan Molloy was in this exact position. He knew he wanted a qualification, but he was stuck wondering which r
Teaser
"Since I've been at Legal & General, it's been really reassuring to know I have the support of my colleagues."
Legal & General runs apprentice programmes to kick-start careers in Data, Technology, Accounting, Customer Service, Project Management, Business Analysis and Financial Crime. From school or coll
Teaser
Find out what drew Ellie to Legal & General and what she's hoping to achieve in her career with us
Legal & General runs apprentice programmes across London, Cardiff and Hove, welcoming talent to an enterprise-wide community which shares ideas and learning in a supportive environment.The prog
Teaser
Former apprentice Elinor champions the value of apprenticeships for anyone wanting to gain experience, upskill or change career to achieve their aspirations
Tim started his apprenticeship with us five years ago. He had never imagined himself working at a company like Legal & General – but was open to a different experience from his family and took t
Teaser
I am not sure whether, when I was younger, I would have envisaged myself in the type of role I am doing now – working for a company like L&G.
I've been at L&G running the affordable homes business for just over 3-years now. Starting from scratch, me and my co-workers have built a business of 115 people delivering great quality affordable ho
For Toby, supporting a greater purpose isn’t a tick-box activity. He gets back from his giving. Interested to hear more about Toby and how he’s made a positive impact as part of his role at Legal &
Teaser
‘My mother has always been involved in volunteering, and I learnt from a young age the value of being able to help others in their time of need.’
#J-18808-Ljbffr