Job Title: Customer Service Advisor Pay Rate: £13.10 per hour Contract: 3-month temporary contract (withpossible permanent opportunities) Location: Shelton Start Date: 2nd February Hours: Full-time, Monday to Friday, 9:00am–5:00pm Join a Thriving Customer Service Team We're looking for friendly, motivated, and customer-focused individuals to join our client's growing team as Customer Service Advisors. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and delivering outstanding service. As a key point of contact, you'll support customers via phone and email, ensuring every interaction is handled professionally and efficiently. If you take pride in providing a great customer experience, we'd love to hear from you. Key Responsibilities Handling inbound customer calls and emails in a timely and professional manner Owning customer cases from start to finish, ensuring successful resolution Working collaboratively with internal teams and external partners to achieve the best outcomes Managing a varied workload in a fast-paced environment while maintaining high service standards Using initiative and sound judgement to enhance the customer journey Identifying opportunities for improvement and sharing feedback to support continuous service excellence What We're Looking For Excellent verbal and written communication skills A friendly, professional manner with the ability to explain information clearly A calm, solution-focused approach, even under pressure Strong listening skills and attention to detail Ability to work effectively in a busy, dynamic environment Previous customer service experience (call centre, retail, hospitality, or similar) is desirable Good organisational and time-management skills Interested? If you're enthusiastic about customer service and looking for your next opportunity, we'd be delighted to hear from you. This role is advertised by Morson Talent on behalf of our client. Due to the volume of applications, only shortlisted candidates will be contacted.