Overview
Technical Trainer - Ownership Experience at Norton Motorcycles Ltd. We are an iconic British motorcycle brand with over 120 years of history. Our state-of-the-art facilities are in Solihull, West Midlands, and our team is passionate about delivering exquisite riding experiences. Under new ownership and part of the TVS Motor family, we are entering a new era of global success.
At Norton, we value respect, trust, and responsibility. We support personal development, teaching, and learning, and offer opportunities to grow and learn alongside talented colleagues. If you are passionate about motorcycles and want to contribute to shaping the future of this legendary brand, we’d love to hear from you.
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
The Role
Norton is looking for an experienced Technical Trainer to lead the development and delivery of technical training programs for our global motorcycle dealer network, employees, and partners. This role is critical to ensuring consistent technical excellence across our brand, driving quality in service delivery, and supporting the launch and maintenance of new products.
This role requires collaboration with Engineering and Product teams to stay at the forefront of vehicle systems and diagnostics, translating complex technical knowledge into engaging, practical learning experiences for varied audiences across international markets.
Duties/Responsibilities
* Conduct training needs analysis across global dealership networks to assess current skill levels and identify gaps.
* Design, develop, and deliver technical training programs tailored for dealer technicians, employees, and external partners.
* Liaise with Engineering, Product Development, and Aftersales teams to gather technical data and product insights.
* Create engaging training materials including manuals, presentations, e-learning modules, and hands-on activities.
* Establish training schedules, agendas, and detailed course objectives for various technical levels.
* Facilitate in-person and virtual workshops, certification programs, and technical demonstrations.
* Monitor and report on attendance, performance, and feedback, adjusting programs based on data and input.
* Maintain up-to-date technical expertise through regular industry research, workshops, and technical publications.
* Ensure content accuracy and clarity by working with subject matter experts (SMEs).
* Support the rollout of new products or technologies by preparing launch-specific technical training.
* Track and report training effectiveness and learner progression through Learning Management Systems (LMS).
Personal Specification
* Minimum 5 years of technical training experience in the motorcycle or automotive sector.
* Recognised technical qualification in motorcycles (IMI, NVQ, or equivalent); training qualification preferred.
* Proficiency with instructional design tools and e-learning development platforms.
* Experience using and managing Learning Management Systems (LMS).
* Excellent communication and presentation skills, with the ability to simplify complex technical concepts.
* Strong organisational and project management skills – able to juggle multiple training programs simultaneously.
* High level of digital fluency – confident with Microsoft 365 and virtual training tools.
* Soft skills: patience, adaptability, cultural awareness, and confidence speaking to diverse global audiences.
* Analytical thinking and a feedback-driven problem-solving mindset.
* Willingness to travel internationally to support training delivery at dealer and market level.
Rewards
Competitive salary package that recognises your skills and experience.
A generous holiday allowance of 33 days (including Bank Holidays) to relax and recharge.
Generous pension scheme with personalised advice, Private Medical Insurance, and a Cash Back Programme.
Life insurance (4x salary). FREE fruit and access to an Employee Assistance Programme with online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme.
Opportunity to work in an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals. Ideas for Excellence rewards for valuable ideas. A diverse, international team and engaging employee events.
On-site free parking and FREE electric charge points; free electric bicycle hire is available for those who wish to reduce their carbon footprint.
We are committed to continually improving our reward offering in line with the business growth plan.
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Automotive
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