Just Recruitment is working with a growing business, based on the outskirts of Sudbury. They are looking to add a Customer Account Coordinator to their long-standing team.
The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers,initiate order acceptance and invoice processing, in line with customer and business requirements and to work across all business departments to ensure customer expectations are met such as Sales, Production, Accounts, QC, Regulatory and Distribution teams.
Key duties include:
To ensure that excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.
Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate. Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
Proactively monitor orderbook status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, production and supply issues.
Allocation of stock to orders to allow warehouse and di...