Co-op, Manchester, England, United Kingdom
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Base pay range
Legal Case Manager – From £26,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B). Monday-Friday, 37.5 hours. Manchester, Stratford-Upon-Avon, Bristol – You’ll complete your 6-month training at one of our offices, then you’ll have the option to work in a hybrid way.
Why this job matters
In this role, you’ll be there for our customers during one of life’s most difficult moments following a bereavement. You’ll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you’ll help make a tough time a little easier. It’s a chance to make a real difference to our customers’ lives at a time when they need us most.
What you’ll do
* Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* Be supported by the latest technologies, including AI, to assist you in the management of files
* Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* Use a case management system to manage your work, making sure it’s always accurate and up to date
* Engage with third parties, in particular financial institutions, and government bodies
* Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions
This role would suit people who have
* A background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
* IT proficiency with the ability to learn new systems quickly
* Excellent customer service skills with the ability to put the customer’s interests at the heart of what you do
* Great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment
* Great verbal and written communication skills with the confidence to speak to clients on the phone
* A keen eye for detail and accuracy
* Emotional resilience and the ability to be professional even in difficult situations
Why Co-op?
* A pension with up to 10% employer contributions
* Incentive scheme up to 10% after probation depending on performance
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* Wellbeing benefits to support your physical, financial and mental health
* Coaching, training and support such as study leave, to help you develop your skills and progress your career
* Discounts on Co-op products and services
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at https://jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at https://colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
Application Process
As part of the application process, you’ll be asked to complete an online assessment, it will take you around 20 minutes to complete this. If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co‑op does not offer visa sponsorship for this role.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance, General Business, and Legal
Industries
Legal Services and Professional Services
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