Lead Business Analyst required by my client within financial services. Due to an increase in workload my client is looking for an experienced Business Analyst, someone with very strong skills around Business Processes * Define operational objectives and improvements by studying business functions and identifying potential opportunities for business growth or pain points to close. * Aim to improve interactions across all channels, reducing the effort required to do business with us, helping to ensure good member outcomes. * Design and test new customer journeys and the associated system workflows. * Identify and define project deliverables, key system and procedural changes required to meet the needs and strategic aims of the business. * Define the scope and requirements for projects/features that correspond to the digital roadmap and company vision. * Help prioritize areas of focus with an understanding of cost, effort and future/wider plans with a view of possible intermediate/phased solutions. * Engage key stakeholders to manage expectations and understanding of an incremental change approach. * Research possible technologies/suppliers which may aid delivery of a required solution. * Collaborate externally and consider whether external/specialist recommendations should be adopted within our framework * Build and maintain relationships with supporting third parties. * Support colleagues to articulate their needs and ideas in the format required by the team, such as use cases, user journeys and user stories. * Be the “voice of the member” by proposing enhancements to the member experience and ensuring their needs are always considered. * Drive project priorities and delivery communicating effectively across the project teams including technical parties, end users and business stakeholders. * Break down large complex processes into small tangible steps or phases where appropriate. * Accelerate project implementation by closely supporting developer activity during sprint cycles, clarifying queries, predicting potential issues, and helping to escalate or resolve blockers. * Support the end users for successful User Acceptance Testing and oversee product adoption by the business/department. * Have a strong understanding of the underlying data model and CRM functionality and use data extraction, processing and analysis to gain customer insights and aid decision making or problem solving * Construct workflow diagrams to capture existing, new, or modified processes. * Assist with the product backlog prioritisation and preparation. * Have a strong understanding of the current and new system capabilities and how they may support or limit business requirements and procedural improvements. * Identify and document user requirements, essential controls, system outputs and artefacts. * Run workshops and training sessions to gather requirements, design processes, map user/member journeys or propose solutions