Operations Administrator
Location : Wrest Park, Silsoe, MK45
Job Type : Full-time, Permanent
Work Days : Monday to Friday (one weekend in every four)
Salary : Competitive, based on experience
Due to an increase in workload, our client is expanding their Operations team and are looking for an experienced and enthusiastic Administrator to join them at their Wrest Park office in Silsoe.
About the Role
They are seeking a motivated and highly organised individual who thrives in a fast-paced environment. This is a key role within the Operations team, where you'll be responsible for supporting daily business functions and ensuring a high level of service is consistently delivered to both clients and engineers.
Reporting to the Operations Manager, you will be responsible for completing a variety of administrative tasks and meeting daily KPIs. Your work will be vital in keeping our operations running smoothly and efficiently.
Key Responsibilities:
Pricing jobs and preparing customer quotations
Managing communications with our engineering team
Providing excellent customer care and support
Ordering and tracking parts required for jobs
Managing and responding to the shared email inbox daily
Submitting cost claims and quotations
Handling customer complaints professionally and effectively
Gathering and maintaining data from internal systems
Ensuring tools and materials are aligned with planned works
About You:
Minimum 2 years' experience in a customer-focused administrative role
Strong organisational and multitasking skills
Excellent written and verbal communication
Confident, assertive and thrives under pressure
Positive, team-oriented attitude with a willingness to learn
Comfortable working with internal systems and technology
Ability to work proactively in a busy environment
Why Join
They are a growing company with exciting plans for the future. This is a great opportunity for someone who wants to be part of a supportive and driven team. Our client believes in developing their people and fostering a workplace where your contribution really matters.
If you're passionate about delivering excellent service and want to be part of a team where your efforts are valued, they would love to hear from you.
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