Housing Support Worker
We are seeking a compassionate and motivated Housing Support Worker to empower people affected by homelessness to build brighter, more independent futures.
Position: Housing Support Worker
Salary: £24,335 rising incrementally to £24,968
Location: Various services across the organisation
Hours: Full time, worked on a rota including evenings and weekends
Contract: Permanent
Closing date: 22nd Feb 2026
About the Role
As a Housing Support Worker, you will play a vital role in providing high quality, person centred support to residents transitioning into safe and sustainable accommodation. You will ensure everyone receives a welcoming, positive experience that helps them settle, grow in confidence and plan for independent living.
Key responsibilities include:
Offering practical advice and support around tenancy sustainment, education, employment, life skills and personal independence.
Supporting improvements to mental and physical health and encouraging engagement with specialist agencies where substance misuse is present.
Managing a caseload, completing assessments, support plans and reviews.
Building warm, respectful and trusting relationships with service users.
Ensuring buildings remain safe, well-maintained and compliant with health and safety requirements.
Helping residents develop key life skills, including budgeting, cooking, hygiene and household management.
Advising on welfare, housing, benefit and legal rights, and assisting with applications where needed.
Encouraging positive engagement and participation in meaningful activities.
Maintaining accurate case files and ensuring data is recorded in line with GDPR and organisational policies.
Working collaboratively with partner agencies and supporting occasional press and communications activity.
Providing flexible cover across services, including evenings, weekends and Bank Holidays.
About You
You will bring empathy, patience and a genuine desire to support people facing homelessness and complex challenges. You are calm under pressure, able to manage challenging situations and confident working both independently and as part of a supportive team.
You will also have:
At least six months' experience of working with the public (desirable).
Knowledge of issues affecting people experiencing homelessness (desirable).
A relevant qualification in Health and Social Care, Housing or IAG (desirable).
Good IT skills and the ability to maintain accurate records (desirable).
The ability to work flexibly as part of a rota, including evenings, weekends and Bank Holidays (essential).
Other roles you may have experience of could include:
Support Worker, Homelessness Support Worker, Housing Officer, Tenancy Sustainment Worker, Outreach Worker, Supported Housing Assistant, Recovery Worker, Engagement Worker, Community Support Worker.
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