Cloud Service Delivery Analyst - 6 Months - £565 per day inside IR35 - Hybrid - Portsmouth Area Office
We are looking for a Cloud Service Delivery Analyst to support the delivery and continuous improvement of cloud services in a fast‑paced IT environment. This role plays a key part in a major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner.
Key Responsibilities
* Analyse cloud service usage and produce clear, tailored reports for stakeholders.
* Act as an escalation point for cloud incidents and support major incident management.
* Maintain ITIL‑aligned processes and keep knowledge resources up to date.
* Drive service improvements and contribute to service review meetings.
* Collaborate with business and IT teams to define requirements and support service transitions.
Skills & Experience
* Experience in IT service delivery, with a focus on cloud services and ITIL practices.
* Background supporting business‑critical systems in medium to large organisations.
* Strong reporting, communication, and stakeholder management skills.
* Experience with ServiceNow or service modelling frameworks (desirable).
* Proactive, organised, and able to manage multiple priorities effectively.
* Strong problem‑solving skills with a customer‑focused mindset.
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