DESCRIPTION DU POSTE
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Join our Sea Logistics Operational Care Centre (OCC) and play a key role in ensuring the smooth coordination and execution of export shipments. As an Operational Care Specialist, you will be at the heart of our Export Customer Operations—managing bookings, documentation, carrier coordination and ensuring our customers receive accurate, timely and high‑quality service.
How you create impact
1. Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement.
2. Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers.
3. Ensure that all existing customers are communicated with regularly.
4. Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements.
5. Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time.
6. Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed.
7. Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers.
8. Support onboarding of new colleagues and assist with new customer implementations, including systems setup and working instruction creation.
9. Ensure compliance with QMS, QSHE, export regulations, SOPs, and safety standards, and promote continuous improvement using TIP tools.
10. Adhere to company policies, Code of Conduct, confidentiality requirements, and contribute to maximising gross profit on every shipment
What we would like you to bring
11. Experience in freight forwarding or transport planning, ideally with focus on Seafreight.
12. Strong knowledge of Incoterms, shipment types, forwarding processes, and operational regulations.
13. High level of organisation, attention to detail, analytical mindset, and ability to work under pressure.
14. Strong customer service orientation, effective communication skills, and the ability to collaborate across multiple teams.
15. Ability to work independently and manage time‑critical tasks while meeting deadlines.
16. Proficiency in MS Office—especially Excel—and good understanding of systems and processes.
17. Resilience, problem‑solving skills, and ability to adapt to change and embrace new technologies.
18. Fluent English, written and spoken.
What's in it for you
You will join a collaborative and fast‑paced operational environment where teamwork, precision, and service excellence are central to success. As part of a global logistics leader, you will gain exposure to international operations, develop strong relationships with internal and external stakeholders, and contribute directly to delivering high‑quality export services. We offer opportunities for continuous learning, process improvement participation, and personal development within a supportive and growth‑oriented organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.