Discover an exciting opportunity with West Sussex County Council as we embark on a journey of transformation
As our community grows and financial challenges evolve, we're dedicated to creating smarter, more responsive services that truly meet the needs of our residents. We're looking for passionate Business Designers to join us in shaping innovative, sustainable solutions and helping us build a brighter future for West Sussex.
Join our friendly and dynamic Finance and Support Services team, where collaboration and creativity are at the heart of everything we do. Together, we'll work across departments to deliver meaningful change, maximise value for money, and make a real difference to our communities. This is a fantastic time to be part of our evolving local government story, especially with new opportunities arising through Devolution and Local Government Reorganisation in West Sussex
The Opportunity
Salary:
£55,057 to £58,829 per annum
Contract type:
2-year fixed term or secondment opportunity
Working Pattern:
Full time, 37 hours per week
Location:
Your office base will be County Hall, Chichester and a typical week will combine homeworking with attendance at the office. This is led by the needs of the service.
Interview date:
w/c 03 November 2025
As a Business Designer, you will play a lead role in shaping and delivering innovative service transformation that improve outcomes for our residents. You will bring experience in strategic design thinking, as well as change management and business analytics, to co-design services that are customer-centred, future ready, and financially sustainable.
You will bring together key stakeholders and multidisciplinary teams to help us better understand complex needs, problems and opportunities, working on the design and development of new innovative solutions and business models. With a focus on end-to-end thinking, this role will include using information and user research to map and redesign processes and customer journeys, collaborating on service design and digital solutions to create operating models, services and
solutions that drive value.
You'll be highly organised, analytical, and proactive, with the ability to navigate ambiguity and uncertainty in a complex environment.
What are we looking for?
We're looking for someone who is collaborative and adaptable with:
* Experience of a range of design approaches, including focussed design, change management, understanding of processes and systems thinking
* Proven experience in large-scale transformation initiatives (incl. Digital)
* Experience of leading and working as part of a multi-disciplinary team including matrix management
* Excellent stakeholder engagement and influencing skills, particularly in complex and pressured environments
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Working for us
As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide a great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:
* an excellent
local government pension scheme
* generous holiday entitlement of
30
days (plus opportunity to buy additional leave)
* a range of flexible working options, depending on your job role
* maternity, paternity, dependency and adoption leave
* volunteering opportunities
* training and development opportunities, including coaching and mentoring
* a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our
Staff discounts page
if you are a business looking to offer a discount)
* health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans
For a full list this can be found at our
Rewards and Benefits page.
Further information
The reference number for this role is
CRS00980
.
For an informal conversation or for further information regarding the role, please contact Katie Browne (Head of Design & Digital First) at
. For issues or queries regarding your application please contact
Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our
application help
page.