Job Summary
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast‑paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and maintain a teamwork environment.
What We Offer
* Company paid Life and Accidental Death and Dismemberment Insurance
* Company paid Long Term Disability Insurance
* 401(k) and Roth Retirement plan with Company Contributions
* Medical, Dental, Vision, and additional Life and STD Insurance
* Health Savings Account Plan with company contributions
* Paid time off
* Paid Sick time
* Paid Holidays
* And more!
Main Responsibilities
* Use patient first values in assisting patients with needs.
* Greet patients with compassion and a friendly face.
* Accurately assess and record patient vital signs in electronic database.
* Prepare patients for examinations.
* Serve as a Health Educator as directed in the Patient‑Centered Medical Home Health Care Delivery Model.
* Obtain prior authorizations and pre‑certifications as needed for patients having procedures or tests.
* Dispose of contaminated supplies/used items.
* Sterilize medical instruments as needed.
* Ensure that exam rooms are clean and stocked for patient use. Before and after clinic.
* Maintain both supplies and equipment, proactively work with co‑workers to stock.
* Attend nurse meetings and other educational opportunities.
* May be moved to other offices upon request based upon the business need of Holston Medical Group on an occasional basis.
* Pick up vaccines and other medications as needed.
* Mail normal labs to patients and call patients with abnormal labs.
* Perform customer service checks on patients every 10 minutes.
* Change sharps container and biohazard trash.
* Ensure to follow policies and procedures set by Holston Medical Group.
* Maintain communication with providers to ensure that patients' needs are taken care of.
* Communicate all office issues with the Nurse Manager and Regional Operations Manager.
* Ensure that equipment is in operating order (crash cart, defibrillator, autoclave, etc.).
* Mentor new nursing staff and orient to the office.
* Ensure that the Health Department records are maintained for the vaccinations for children. Maintain timely entry of vaccines. Report all STD’s to health Department.
* Complete "You Call the Shots" educational videos yearly.
* Assist providers with office procedures i.e., circumcisions and BC placement.
* Knowledge of data logger temp devices for VFC recording per state guidelines.
* Maintain clinical area to meet site visit standards.
* Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information).
* Enroll patients in myHMG as directed.
* Must fulfill required shifts to provide coverage for After‑hours/weekend Peds Clinic.
Education, Experience, and Knowledge
* High School diploma or equivalent required.
* LPN license by the state in which employed.
* 0–2 years experience.
* CPR certified.
* Must possess excellent communication skills.
* Ability to work in a team environment and collaborate with others.
Key Competencies
* Compassion
* Customer Focus
* Ethics and Values
* Learning on the Fly
* Functional/Technical Skills
* Problem Solving
* Informing
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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