Overview
Natural Resources Wales is seeking a reliable and organised Facilities Officer to support the effective, safe, and customer‑focused operation of its buildings across the Meirionydd area.
The role involves supporting the Facilities Operational Team and contributing to the safe, compliant, and efficient management of NRW workplaces. Responsibilities include handling a range of administrative tasks such as managing emails, invoices, and schedules, gathering and relaying information from various sources, processing payments for goods and services, and managing NRW equipment and information responsibly. You will also support active monitoring activities and ensure the safe use of equipment.
The role is based in the NRW office at Coed y Mynydd, Dolgellau or Bala and requires regular travel to sites within your allocated hub. Driving is essential, and you must hold a full and current UK driving licence.
What You Will Do
* Ensure the operational Facilities team is supported in delivering key facilities management services for NRW.
* Provide excellent customer service and foster continuous improvement in frontline facilities management services for NRW’s customers.
* Undertake health and safety duties and responsibilities appropriate to the post.
* Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy.
* Take part in incident response activities.
* Perform any other reasonable duties requested in line with the role grade.
Qualifications, Experience, Knowledge and Skills
* Associate of the Institute of Workplace and Facilities Management (IWFM) or willingness to pursue the qualification.
* Good knowledge of health and safety legislation, particularly the Health & Safety at Work Act.
* Experience delivering facilities management services in both operational and shared service environments, including process‑driven tasks, contract and contractor management, and support to frontline teams.
* Strong IT and data entry skills with a high level of accuracy, combined with organisation and task‑management abilities using ICT systems.
* Excellent written and verbal communication skills, with a demonstrated ability to provide customer service and work under pressure to meet tight deadlines.
* Experience implementing change or process improvement is advantageous.
Welsh Language Level Requirements
* Essential: Level A1 – entry level understanding of Welsh phrases and pronunciation of Welsh names.
Benefits
* Civil Service Pension Scheme offering 28.97% employer contributions.
* 28 days annual leave, increasing to 33 days.
* Generous leave entitlements for life needs.
* Commitment to professional development.
* Health and wellbeing benefits and support.
* Weekly wellbeing hour available for personal use.
Equality, Diversity and Inclusion
We are committed to equal opportunities and encourage applications from under‑represented communities. We guarantee interview opportunities for candidates with disabilities who meet the minimum selection criteria, ensuring a diverse and inclusive workforce.
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