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Job Title: Customer Manager
Location: Leigh
Employment Type: Full time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Store Management
Closing Date: 2 November 2025
At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
Responsibilities
* Champion customer experience in store and ensure high standards of service at every touchpoint.
* Lead by example, coaching colleagues to deliver outstanding service and resolve issues with empathy.
* Promote brand values in every customer interaction and across store operations.
* Take ownership of customer satisfaction, loyalty, and service standards across the store.
* Support front-end operations, manage feedback, and drive service improvements.
What makes a brilliant Customer Manager
* Customer-obsessed: understands what great service looks like and inspires others to deliver it.
* Brand ambassador: promotes values and ensures interactions reflect the brand promise.
* Empathetic leader: supports the team to handle customer queries confidently and professionally.
* Service-focused: monitors service standards, responds to feedback, and drives continuous improvement.
* Collaborative: works across departments to ensure a seamless customer journey.
* Proactive: identifies opportunities to enhance customer experience and acts on them.
What you’ll bring
* Experience managing or supervising in a customer-facing retail or hospitality environment.
* Strong communication and people skills.
* A passion for customer service and team development.
* Confidence in handling customer feedback and resolving issues.
* Flexibility to work a range of shifts, including weekends and evenings.
Benefits
* Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
* Discretionary company bonus scheme
* Access to an enhanced electric car scheme
* Free eye test for you and your nominated user
* Discounted rates and special offers on Asda services
* Wagestream: access to flexible pay, income tracker, financial coaching and more
* Company pension
* Wellbeing: 24/7 virtual GP, 24/7 EAP, free counselling and support services
* Asda Allies Inclusion Networks
* Excellent parental leave policies and family support
* Colleague recognition programme
* Special offers and discounts across services and activities
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Retail
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