Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools. As one of the UK’s leading charitable leisure trusts, we are proud of our mission: Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. Every day we deliver amazing customer service with a smile, creating spaces where people feel at home, supported, and inspired.
We provide training and support for all employees and have over 130 centres across England and Wales, offering room to grow. Many of our teams have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good – one smile at a time.
We are a workplace where everyone is welcome, valued, and supported to thrive – because when our team reflects the communities we serve, we all grow stronger together. This is your place, this is where you matter.
About The Role
We are looking for an enthusiastic, approachable, and customer‑focused Reception & Café Assistant to join our front‑of‑house team. In this dual role, you’ll be the first point of contact for our customers, providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities
Customer Service & Reception
* Welcome all visitors with a smile in a friendly and professional manner
* Handle enquiries, bookings and memberships face‑to‑face, online and by phone
* Accurately operate booking, till and membership systems
* Provide up‑to‑date information on centre facilities, classes and promotions
* Maintain a tidy, inviting reception area and ensure high standards of presentation
Café & Retail Service
* Prepare and serve hot and cold drinks, including barista‑style coffee
* Offer a range of light snacks and pre‑packaged food items
* Always ensure compliance with food hygiene and health & safety standards
* Replenish café stock and vending machines as required
* Keep café spaces clean, well‑organised and customer friendly
Teamwork & Operational Support
* Work as part of a collaborative, multi‑skilled team
* Support the delivery of events and activities within the centre
* Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care
* Participate in relevant training and ongoing professional development
Hours: Casual hours, as and when required. Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
Requirements
* Passionate about delivering outstanding customer service
* Comfortable using till systems and handling cash/card payments
* Barista experience is desirable but training can be provided
* Able to multitask and remain calm in a busy environment
* A proactive, flexible and reliable team player
Desirable Skills & Experience
* Previous experience in a customer‑facing role in leisure, fitness or community service settings
* Hospitality or retail experience delivering customer excellence
Benefits
* Flexible working hours
* Training and development provided
* Paid annual leave
* Fun and busy environment
* Discounted Staff Membership
* Potential permanent work opportunities
* Opportunities to build an exciting career
* Rewarding role supporting health & fitness in the community
Closing Date: 15th May 2026
Salary: up to £13.45 per hour
Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.
#J-18808-Ljbffr