Job Title:
HIA Support Officer
Location:
Twickenham, TW1 3BZ - Full time Office Based
Hourly rate
£18.27 PAYE / £24.14UMB Per Hour
Contract Length:
3-month contract (possibility of extension)
Working Pattern:
Full Time, Monday - Friday, 36 hours
ASAP Start
Key Responsibilities
* Be the first point of contact for HIA enquiries, providing empathetic and informed support.
* Manage and process documentation for grants and adaptive works.
* Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors.
* Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments.
* Ensure contractor work meets specifications before authorising payments.
* Prioritise urgent repairs and provide feedback following complaints.
* Produce reports and maintain accurate records for insurance and audit purposes.
We're Looking For Someone Who Is
* Experienced in financial/payment systems and multi-disciplinary environments.
* Skilled in raising invoices, processing payments, and working under pressure.
* Empathetic and confident in communicating with vulnerable clients.
* Detail-oriented with excellent written and verbal communication skills.
* Proficient in using IT systems and databases.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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