Team Leader / Operations Lead
This is a FULL TIME role MONDAY - FRIDAY 8.30am - 5.00pm (OccasionalSaturdays)
Based in PUDSEY LS28
Salary £25,000 to £28,000 depending on experience
About Us
Leeds Junk & Rubbish are a fast-growing waste removal company, running a busy fleet of vehicles across Leeds and West Yorkshire. We pride ourselves on excellent customer service, efficient operations, and a supportive team culture. With continued growth, we're now looking for a hands-on Team Leader to oversee daily operations, bookings, and conversions.
Role Overview
What You'll Be Doing:
As Team Leader, you'll be the link between our office staff, drivers, and customers. You'll be responsible for:
* Planning and managing daily operations – routes, team allocation, and vehicle scheduling.
* Ensuring jobs are completed efficiently, on time, and to company standards.
* Monitoring and improving conversion rates – your own office bookings, as well as team job completion vs quotes.
* Managing and supporting our fleet of vehicles and drivers, including basic compliance and maintenance reporting.
* Problem solving quickly to keep jobs on track in a fast-paced environment.
* Delivering excellent customer service across phone, email, and WhatsApp.
* Motivating and leading your team to consistently achieve revenue and performance targets.
* Reporting on conversion rates and KPI's
What We're Looking For:
* Experience in operations, planning, transport, or waste management.
* Strong customer service background with proven sales/conversion ability.
* Excellent problem-solving skills and initiative.
* Ability to thrive in a fast-paced, target-driven environment.
* Confidence in managing people, vehicles, and performance through KPIs.
* Good IT/organisational skills to track bookings, conversions, and fleet records
* Excellent English and communication skills
* Friendly and confident phone manner
* Creative approach to problem-solving and process improvement
* Dependable and hardworking with a strong team spirit
* Willing to learn, grow, and take on new responsibilities
* Previous experience in a team leader operational role
What We Offer
* Competitive salary + bonus scheme linked to conversion rates and operational performance.
* 20 days annual leave plus statutory bank holidays
* Bonus Structure
* A chance to grow with a rapidly expanding company.
* Comprehensive training and ongoing support
* Onsite parking
* Company team events
BDCS
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
* Profit sharing
Ability to commute/relocate:
* Pudsey LS28: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (required)
Experience:
* operations, planning, transport or waste management: 1 year (required)
* team leader: 2 years (required)
Work Location: In person