Overview
The Operations Manager is an integral role in the DVSA Corporate Senior Leadership Team, accountable for the national delivery of Operational services to meet the expectations of its customers. This role will, through a team of supporting managers, lead operations delivery teams of between 250 - 300 staff. It has a direct impact on road safety outcomes and involves developing and improving DVSA's operations to ensure the needs of the customer are at the heart of all decisions.
Great leadership is important to us as an organisation, and we will equip and support our leaders to develop the skills they need. We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
Responsibilities
* Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
* Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
* Accountable for ensuring their networks' deliver against operational standards, quality expectations, service levels and business plan targets.
* Responsible for ensuring that there is effective communications and engagement with all staff and their management teams.
* Maintain a view of operational testing across the networks, developing and implementing operational plans to deliver high quality, value for money services to the customer.
* Accountable for driving improvements following QA and audits, championing the adoption of best practice and continuous improvement.
* Work with the Performance & Delivery Manager and other CSLs to develop strategic business plans in response to changing priorities.
* Act as a key liaison for a specific service(s) delivered by operations; working very closely with the Head of service; providing operational expertise to new issues and legislation and options for improvements.
* Liaise with relevant internal departments to ensure that internal and external customer needs are met, and that these requirements are fully communicated throughout the business.
Benefits
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days), plus 8 bank holidays and a privilege day for the King's birthday.
* Flexible working options to promote a healthy work-life balance.
Qualifications & Experience
* Experience translating strategic objectives into operational capabilities and delivering against key targets and customer service standards.
* Experience leading large-scale and complex testing operations.
* Ability to lead, develop and manage performance, talent development, and stakeholder relationships at senior levels.
* Willingness to engage with cross-departmental colleagues to drive business improvements and ensure quality standards are met.
Disability Confident About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares a disability and meets the minimum criteria for the job as defined by the employer. In some recruitment situations such as high-volume, seasonal, and high-peak times, the employer may limit the overall numbers of interviews offered. For more details please refer to the employer policy.
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