Overview
Main objectives of the post:
* To be aware of the Association’s objectives and wherever possible, to assist in their fulfilment.
* To ensure the security, safety and cleanliness of the estates including lifts, foyers, bin rooms, chutes, and other common areas.
* Provide an effective and efficient estate management service to all residents across our housing stock.
* Ensure compliance with our Estate Management Policy and assist in ongoing reviews and customer consultation/focus group and scrutiny panel processes.
Main Responsibilities
* Ensure an effective and efficient estate management service is delivered to all Association residents in line with daily, weekly and monthly schedules.
* Ensure the highest possible standards of safety, security and cleanliness are maintained in common areas and throughout the estates including litter picking, and bin store clearances.
* Ensure the correct functioning of all common facilities and equipment.
* Respond to emergencies in accordance with CHA caretaking procedures.
* Assist with estate management duties such as checks on empty properties, void clearance, accompanied viewings and basic tenancy enforcement issues.
* Act as point of contact and provide information and advice to residents.
* Co-operate with the introduction of new procedures, equipment and technology.
* General Administrative duties (including use Excel/Word) and recording and filing of Estate Management information.
* Regular liaison with Housing Services staff.
* Undergo training as agreed with the Housing Services Manager.
* Co-operate with the introduction of new procedures, equipment and technology
* Be conversant with and at all times, adhere to relevant Health & Safety legislation.
* Carry out any other duties appropriate to the post and in accordance with the Association’s objectives.
Core Competencies
* Technical: Knowledge of Health & Safety; Knowledge of First Aid; Computer literate; Driving Licence
* People Skills: Aware of and demonstrate our Core Values at all times; Reliable, flexible and customer focussed; A courteous, approachable and helpful manner; Awareness of equality issues; Ability and willingness to work as an effective member of a team; An effective communicator
* Performance: Ability to prioritise work and manage time accordingly; Ability to use initiative; Commitment to high standards of performance
Essential
This post requires the post holder to have a driving license and he/she must comply with the terms of the Association’s Vehicle Policy. Mileage will be paid at EVH rates.
Ability to cover essential duties during public holidays on a rota basis with other members of the caretaking team.
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