Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out… At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations! If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together. Job Location: Broughton About the Role: The Customer Operations Supervisor plays a key role in supporting the efficient running of the OnSite. Reporting to the Customer Operations Manager, this role bridges operational execution and leadership by managing day-to-day tasks while also stepping up to cover for the Customer Operations Manager during their absence. Act as the primary point of contact in the absence of the Customer Operations Manager, including attending engineering meetings with the customer Support in resolving escalated issues and ensure satisfactory outcomes for both the customer and ERIKS Oversee and perform stock ordering, quality stock cycle counts, and discrepancy investigations Supervise housekeeping of office and stores areas, maintaining compliance with ERIKS standards Maintain an accurate and up to date orderbook, ensuring timely order placement and delivery Understand and support the delivery of the contractual KPIs Maintain accurate records of transactions and inventory movements in relevant systems Ensure timely and clear responses to customer and supplier enquiries Supporting the Customer Operations Manager in sourcing activities Identify and drive Value Add opportunities Negotiate prices and delivery terms with suppliers to ensure cost efficiency and adherence to timelines Build and maintain relationships with suppliers and the customer's engineering and procurement teams Conduct weekly HSEQ checks and ensure compliance with health and safety guidelines Identify, report, and act on hazards, taking immediate corrective actions when necessary Working Hours: Mon - Fri: 08:00 - 17:00 Total Hours: 40 Breaks: 60 mins Key Skills, Experience & Requirements: Proven experience in a customer-facing operational or administrative role Experience in the MRO, engineering, or supply chain sectors is desirable but not essential Familiarity with inventory management systems and processes Basic understanding of procurement and supply chain principles Competence in using Microsoft Office Suite, particularly Excel, and ERP systems Understanding of health and safety requirements Supervisory/ Team Leader Experience is advantageous Relationship building Problem solving What’s in it for you? Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work: Time Off That Works for You 25 days’ annual leave bank holidays Option to buy up to 5 extra days 1 paid wellbeing day per year Health & Wellbeing Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy Medical second opinions, lifestyle coaching, and wellness discounts Security & Support Company sick pay from day one Contributory pension scheme Group income protection (after qualifying period) Life assurance Extra Perks Cycle to Work scheme Enhanced Maternity, Paternity & Adoption leave Fertility leave and support Who are we? We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here. So… what are you waiting for? Let’s build something remarkable together. ERIKS is an Equal Opportunities Employer.