Join a Team Making a Real Difference
Are you a confident communicator who enjoys helping people and thrives in a fast-paced environment? Do you take pride in delivering excellent customer service while maintaining exceptional attention to detail?
If so, we would love to hear from you!
We are looking for a Client Liaison Executive to join our Customer Experience Team at FTS, for a 6 month Fixed Term Contract. This is an exciting opportunity to become part of a market‑leading organisation whose work directly supports family law proceedings and helps safeguard children across the UK and could potentially lead to a permanent position for the right person.
About FTS
FTS is the UK’s leading provider of expert drug and alcohol testing and reporting services for family law cases. Recognised for our commitment to quality and best practice, we work with legal professionals, local authorities, and families nationwide.
The Role
As a Client Liaison Executive, you will play a vital role in supporting our Collection Team and ensuring clients receive a professional, compassionate, and efficient service throughout their journey with us.
Working in a highly regulated environment, you will be responsible for coordinating appointments, gathering information, and communicating with clients clearly and sensitively.
Key Responsibilities
* Prioritise and manage daily workloads across client questionnaires and appointment scheduling.
* Complete client questionnaires accurately, professionally, and comprehensively.
* Keep clients informed of any changes, updates, or delays in a timely manner.
* Respond to incoming telephone enquiries with empathy, professionalism, and confidence.
* Work closely with colleagues to ensure service levels and deadlines are consistently achieved.
* Maintain accurate records and ensure all work is completed in line with company procedures and quality standards.
About You
We’re looking for someone who is:
* Confident speaking with clients and colleagues over the telephone.
* An excellent communicator with strong written and verbal communication skills.
* Organised and able to manage multiple priorities effectively.
* Detail‑oriented and committed to producing accurate work.
* Comfortable using Microsoft Office applications, including Word, Excel, and Outlook.
* Eager to learn, develop, and continuously improve.
* A positive team player who enjoys collaborating with others.
Why Join Us?
* Be part of a company that makes a meaningful difference to families and children across the UK.
* Join a supportive and collaborative team environment.
* Develop your skills within a specialist and growing industry.
* Work for a recognised leader in forensic testing and family law services.
Quality Matters
FTS operates in accordance with strict Standard Operating Procedures (SOPs) and UKAS ISO/IEC 17025 standards. Accuracy, professionalism, and attention to detail are essential in everything we do, and these qualities will be key to your success in this role.
If you’re looking for a rewarding opportunity where your work has genuine purpose and impact, we’d love to hear from you.
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