Veolia is seeking a Senior Collections & Operations Manager to lead day‑to‑day operations, develop motivated teams, and deliver high‑profile management drives. The role offers a competitive salary of £41,496 per annum, a performance bonus, and Veolia benefits.
Job Details
* Salary: £41,496 per annum (performance bonus)
* Hours: 40 hours per week, Monday‑Friday (6:00 am‑3:00 pm), with 1 in 4 shift pattern
* Location: London, England (Wembley)
* Employment type: Full‑time
* Seniority level: Mid‑Senior
* Job function: Project Management & Information Technology
What We Offer
* 25 days of annual leave
* Company pension scheme access
* Discounts on groceries and retailers
* Health & wellbeing support resources
* One paid day leave per year to volunteer
* Ongoing training & development
Responsibilities
* Lead day‑to‑day operations and develop a motivated, high‑performing team.
* Build relationships and support the team with a high‑profile management style.
* Develop strong relationships with the Client team.
* Ensure staffing levels are effectively managed and operational competence is maintained.
* Induct all new employees and deliver relevant training.
* Ensure appropriate use of PPE, tools, systems and equipment.
* Analyse operation data to maintain industry‑leading customer service and maximise contract performance.
* People management: welfare, performance, attendance, discipline, grievances and training.
* Ensure the budget is met and rationalised.
* Update and inform the Operations Manager of service & team matters.
* Produce written reports when requested.
Qualifications & Skills
* Experience engaging with local residents on collections issues and working with local clients and SAMOs.
* Good knowledge of Health & Safety in delivery and waste collections.
* Ability to train staff on safe working practices.
* Flexibility to work varied hours Monday‑Sunday to support collections.
* SLA management experience.
* Staff management experience (leave planning, sickness, long‑term absence, discipline, LTI).
* Ability to conduct operational checks and audits on collection teams.
* Experience with Echo, PowerBi & AVA.
* Experience working with Local Authority clients and operational teams in Municipal & Commercial collections.
* Local knowledge of Camden Borough.
* HGV licence and CPC.
Application
Apply today, so we can make a difference for generations to come.
Equality & Diversity
We are proud to have been named one of The Sunday Times Best Places to Work for three consecutive years. We are committed to supporting you throughout your application journey, offering adjustments where reasonable. As a Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in. We aim to create a diverse and inclusive workplace where everyone can thrive.
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