Join to apply for the UK Team Leader (Chain 1 & 5) role at Mountain Warehouse
Description
Team Leader - 16 Hours minimum + Overtime when available
Application Deadline: 5 December 2025
Department: UK Retail
Location: Longbridge (LGB)
Compensation: £12.82 / hour
Description
Team Leader - 16 Hours minimum + Overtime when available
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
* Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
* Drive continuous growth by coaching, training, and mentoring your team.
* Keep your team informed and engaged through clear, open communication.
* Empower your team with up-to-date product knowledge to meet customer needs confidently.
* Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
* Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
* Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
* Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
* Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
* Identify growth opportunities for team members and suggest strategies for their development.
* Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
* Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator, with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results-driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
What’s in it for you?
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, successful and supported environment
* Length of service awards
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Information Technology
* Retail
Referrals increase your chances of interviewing at Mountain Warehouse by 2x
Coventry, England, United Kingdom
West Midlands, England, United Kingdom
Birmingham, England, United Kingdom
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr