Job Title: Reservation Agent
My Client...
Is a 4* Hotel in Bristol City Centre looking for a enthusiastic Reservations Agent to join their Team. 100+ bedroom property with 6 meeting rooms and Hotel restaurant.
Job Summary...
The Reservation Agent is responsible for handling hotel room reservations, providing accurate information to guests, and delivering excellent customer service to maximize occupancy and revenue. This role serves as a key point of contact for guests before their arrival and plays an important role in creating a positive first impression of the hotel.
Key Responsibilities
• Handle incoming reservation requests via phone, email, website, and third-party booking platforms
• Accurately enter, modify, and cancel reservations in the property management system (PMS)
• Provide guests with detailed information about room types, rates, packages, promotions, and hotel amenities
• Upsell rooms, packages, and additional services when appropriate
• Confirm reservations and follow up on special guest requests
• Coordinate with front desk, housekeeping, and sales teams to ensure accurate room availability
• Process payments, deposits, and billing information according to hotel policies
• Maintain guest profiles and ensure data accuracy
• Handle guest inquiries, complaints, or issues professionally and promptly
• Adhere to hotel policies, procedures, and service standards
Qualifications & Skills
• High school diploma or equivalent (hospitality-related education preferred)
• Previous experience in hotel reservations, front desk, or customer service is an advantage
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Ability to multitask in a fast-paced environment
• Proficiency with hotel reservation systems and basic computer skills
• Strong sales and customer service orientation
• Flexible schedule, including weekends and holidays
Preferred Competencies
• Knowledge of PMS systems (Opera, Cloudbeds, or similar)
• Familiarity with OTA platforms (Bookingcom, Expedia, etc.)
• Ability to work independently and as part of a team
• Professional appearance and positive attitude
What We Offer...
• Competitive salary and benefits
• Opportunities for career growth within the hotel
• Supportive and team-oriented work environment
If this sounds like the perfect challenge for you, then please apply today, don’t delay
How to Apply…
Through the website.
Please contact us today for an immediate interview.
Fawkes & Reece is acting as an employment agency in relation to this vacancy.
Proof of eligibility to work in the UK is required for this vacancy