Thrive Tribe creates long-term habit and behaviour change through a range of lifestyle and wellbeing programmes.
Join us on our journey to empower over a million people to change their behaviours and thrive!
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We’re looking for a Triage and Support officer to join our Thriving Nottingham service.. Thriving Nottingham is an Integrated Wellbeing Service which has been supporting local residents, since April 2024, with Smoking Cessation, Weight Management, Physical Activity, Child and Family programmes and Health Coaching.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.
A typical day as a Triage and support officer might include :
* Use a variety of systems and approaches to ensure clients get the best, positive and client-centred approach when supporting them through our onboarding process
* To offer guidance and support to clients both on the phone and in written format to ensure they are best aligned to the most appropriate health intervention offer for them and their needs. (Training will be provided if successful).
* To contact clients daily who wish to start their journey with us, being a friendly, warm and empathic voice that represents our service positively and to correctly record their information on our bespoke systems accurately and timely.
* To respond to requests for information from clients, partner organisations and the public.
* Taking responsibility for your own training and development, that way we can make the biggest impact!
* Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
* Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you...
More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!
Be the change
You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
Be effective
You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
Be happy
You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.
Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.
To work with us in this role you will need to have will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!
Perks...
Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;
* Flexible working model
* Regular events and team days, including ThriveFest!
* Employee Health and Wellbeing Programmes including access to life coaching
* Rewards portal offering discounts on shops, restaurants and days out
* Pension and Life Insurance Schemes
* A day on us to live by our values!
Contract: Permanent, Part-Time (30 hours per week, 0.8 FTE)
Salary: Starting at £23,810 per year (Full-Time Equivalent), pro rata for part-time position
Closing Date: The closing date for applications is 5th September 2025 12noon.
Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place on 16th September 2025 and will be in person, in Nottingham.
Location: This job is based in Nottingham, you will be expected to work a evening a week, and Saturdays on a rota basis.
Please note, the successful applicant will be required to have the right to work in the UK.
Learn more about Thriving Nottingham www.thrivingnottingham.org.uk
Got a question? contact Joff Burr - joff.burr@thrivingnottingham.org.uk
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application .