Overview
We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.
Responsibilities
* Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
* Assisting with application issues, future acquisitions and business integrations
* Logging and managing incidents and service requests using enterprise-level ticketing systems
* Supporting application integration, data migration and onboarding processes during acquisitions
Qualifications
* Experience supporting end users including insurance accounts, claims and finance handlers
* Troubleshooting skills with escalation to third-party providers as needed
* Strong Acturis platform knowledge and understanding of data structures preferred
* Proficiency with enterprise-level service desk systems
* Excellent communication, customer service and problem-solving skills
* Ability to train others, share knowledge, take initiative and work dependably
About NFP and What You’ll Love About Working Here
* With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas: Insurance, Health and safety, Employee benefits, HR, people and talent
* Two large employee events every year for summer and Christmas; opportunities to socialise and build connections
* A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board; inclusive policies and access to Business Resource Groups
* Numerous charity fundraising challenges and events; opportunities to volunteer and support local initiatives
* Award-winning apprenticeship program to help local schoolchildren take their first steps into the world of work
* We emphasise a People First culture focused on wellbeing and development
Finances
* Matched employer pension contributions
* Life Assurance and Group Income Protection
* Lifestyle discounts for well-known brands
Work-life Balance
* Opportunity for hybrid working
* Generous annual leave allowance
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