Job Description
Application Support Developer
Location: Hybrid – Borehamwood
Package: Negotiable + Benefits
We are looking for an Application Support Developer to provide technical expertise to resolve 3rd line software incidents and queries. You will primarily be responsible for resolving complex technical issues, however also implementing configuration and software updates, and contributing to the continuous improvement of our systems.
The day to day:
1. Provide expert-level support for escalated technical / software issues from 1st and 2nd line support teams within agreed timescales.
2. Diagnose and resolve complex software issues in a timely manner.
3. Perform advanced configurations and software updates to enhance systems as specified in requirements.
4. Participate in IT projects, including software updates and deployments.
5. Collaborate with cross-functional teams to ensure the successful execution of projects.
6. Create and maintain comprehensive documentation for systems, procedures, and troubleshooting processes.
7. Share knowledge with team members and contribute to training initiatives.
8. Identify opportunities for process improvement and automation to enhance operational efficiency.
9. Stay updated on industry trends and emerging technologies t...