If you are an experienced Commercial Claims Handler, thrive on challenge and are a real customer champion you could be just the person to join our team. Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner. The role exists to manage claims for our commercial clients, keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake client visits. You will be responsible to train and develop more junior colleagues and be available to assist clients in case of emergency whether this be by physical attendance at a meeting or to provide technical advice. We are a commercial motor lead business. Most of our time is focussed on motor claims however we also arrange other covers including goods in transit, commercial property, and liability insurance We are looking for someone with a broad technical knowledge of commercial claims handling and experience dealing with clients direct. Claims is a fast-paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same. Requirements Broad technical knowledge of commercial classes of insurance and claims handling Strong Customer Service Experience Cert CII or progress towards Microsoft Office knowledge – Word, Outlook, Excel Person Specification Excellent communication and interpersonal skills Proactive attitude, with the ability to use initiative Excellent organisational skills and Willingness to learn The ability to work under pressure, while maintaining attention to detail Effective teamworking skills Willingness to learn Resilience, to enable you to deal with problems and constructive criticism Proactive attitude, with the ability to use initiative In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch AIB Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page