Role: Application Lead (ServiceNow) Location: UK Remote (must be able to travel to Shoreham occasionally) Salary: Up to £42k Are you ready to shape the future of ServiceNow in a growing technology-driven business? We’re looking for an Application Lead (Order Management) to take ownership of our ServiceNow platform and help us deliver smarter, faster, and more customer-focused solutions. Why join us? At Focus Group, technology is at the heart of how we deliver exceptional service to our customers. You’ll play a pivotal role in driving platform strategy, optimising workflows, and ensuring that our ServiceNow Order Management module supports complex, high-volume operations with efficiency and innovation. This is more than a technical role — it’s about influencing change, partnering with stakeholders, and creating seamless user experiences across the business. What you’ll be doing Lead the way : Own and shape the roadmap for ServiceNow Order Management, ensuring it aligns with business goals. Optimise & innovate : Design smarter workflows to improve Order-to-Cash efficiency and customer experience. Drive adoption : Champion platform engagement across teams, making ServiceNow the go-to for operational excellence. Collaborate & influence : Act as the bridge between tech, business, and partners, translating needs into scalable solutions. Future-proof : Identify opportunities for automation, AI, and integration to keep us ahead of the curve. What we’re looking for Proven experience in ServiceNow Order Management (or similar OMS platforms like Salesforce OMS, MS Dynamics). Strong grasp of the Order-to-Cash cycle, ideally within managed services or complex operational environments. Hands-on expertise in platform administration, configuration, and release management. Excellent communicator with the ability to work across technical and non-technical teams. A curious mind with an eye for automation, integration (APIs, RPA), and emerging AI tools. What’s in it for you? A hybrid working model giving you the flexibility to balance work and life. The chance to own and grow a critical platform module within a supportive tech-forward team. Opportunities to shape long-term strategy and see your ideas make a real business impact. A collaborative environment where innovation and continuous improvement are part of the culture. Ready to lead, innovate, and make a real impact? Apply now and be the driving force behind how we deliver exceptional customer experiences through ServiceNow.