Overview
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Responsibilities
What being a Team Leader is all about?
* Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
* Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self‑awareness.
* Supporting our colleagues in an environment where everyone feels valued and welcome.
* Creating a sense of pride within the store to ensure we are operating safely and legally.
Qualifications
What our Store Leadership Team would love to see:
* Current/recent retail (or similar) leadership experience (preferably in a fast‑paced environment) with working knowledge of KPI’s such as ATV.
* Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
* Flexibility of approach that will allow you to support other stores in the area when needed.
* Ability to build strong relationships and communicate clearly and effectively.
* Experience of supporting employee training and development, and motivating teams to deliver their best.
Hours
* 39 hours per week
* Working 5 days out of 7. The role includes weekend working.
* Shifts will be during the store’s hours of operation, which are 5.45am – 11.15pm.
Benefits
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so in addition to your salary, pension scheme, cycle‑to‑work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
Inclusive Employment
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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