Job Description
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Role: 2nd Line IT Support Engineer (MSP)Location: Milton Keynes Salary: Up to £35,000Type: Full-time, Permanent
Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex.
What you'll be doing
* Providing 2nd line support to a wide range of MSP clients
* Troubleshooting escalated issues from 1st line across desktop, server, and network environments
* Managing and resolving incidents and service requests via the ticketing system
* Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD)
* Diagnosing and resolving Windows Server and Active Directory issues
* Assisting with onboarding/offboarding of users and devices
* Supporting backups, antivirus, patching, and monitoring tools
* Contributing to documentation and knowledge base articles
* Working closely with 3rd line engineers on complex issues and projects
What we're looking for
* Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment)
* Strong knowledge of:
* Windows 10/11 & Windows Server
* Active Directory & Group Policy
* Microsoft 365 & Azure AD
* Networking fundamentals (DNS, DHCP, TCP/IP, VLANs)
* Experience with RMM and ticketing systems
* Excellent troubleshooting and customer service skills
* Ability to manage workload and prioritise tickets effectively
Nice to have (but not essential)
* Azure or Intune experience xsngvjr
* Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki)
* MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA)
* Microsoft or vendor certifications
What you'll get
* Competitive salary with regular reviews
* Training budget and certification support
* Clear progression path into 3rd line or project work
* Friendly, supportive team environment
If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.