Position: Property Manager
Location: London
Working Hours: Monday to Friday 0900 1730
Salary: Competitive
Contract: Full time, permanent
About Us
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
* Remote working
* Birthday leave
* Exclusive staff events
* Westfield Health cashback plan, inclusive of surgical options
* 25 days of annual leave, with the opportunity to purchase additional holiday days
* Company-wide closure during the Christmas period
Job Description
To deliver a quality property management service, including administration and maintenance across a portfolio of residential leasehold developments.
Key Responsibilities
* Ensure correspondence, emails and telephone calls are responded to within the timeframes set out in our published Customer Service Charter.
* Visit each development on a monthly basis (minimum) and as necessary.
* Liaise with Directors and / or Committee Members regarding pro-active maintenance.
* Monitor the performance of regular routine contractors (e.g. grounds maintenance, communal area cleaners, window cleaners, etc.).
* Liaise with residents and / or contractors regarding repair and maintenance requests. Monitor work to completion.
* Instigate and monitor to completion insurance claims. Liaise with all parties (e.g. residents / contractors / insurance companies) as appropriate.
* Plan, specify and tender cyclical maintenance, major repairs and routine contracts (e.g. internal and external redecoration, flat roof replacement, grounds maintenance, etc.). Liaise with residents, contractors and specialist advisers as appropriate. Monitor work to completion.
* Advise regarding breaches of the lease, nuisance, Landlord and Tenant legislation, general requests, queries, etc. and liaise with residents, the Board, the Committee and specialist advisers as appropriate.
* Arrange insurance cover in respect of each development in accordance with company policy.
* Arrange audit of the scheme accounts as soon as possible after the year-end. Liaise with Auditors, the Board and the Committee as appropriate.
* Prepare a service charge estimate in advance of each financial year, calculating the service charges required for the forthcoming financial year.
* Monitor actual expenditure on a scheme by scheme basis to ensure that budget to actual expenditure is not exceeded and that each scheme remains in good financial order.
* Supervise the authorisation of invoices and the payment of contractors.
* Monitor the collection of service charges and other payments required by the lease. Liaise with the Finance department to instigate arrears procedures in accordance with company policy.
* Arrange, give notice, attend, chair and minute AGM and EGMs as necessary. Ensure statutory meetings are conducted in accordance with Company Law.
* Ensure compliance with Company Secretarial duties and Companies House requirements, where appropriate.
* Undertake other general duties as required from time to time commensurate with the management of residential property in accordance with industry best practice.
* Undertake other general duties as required from time to time to assist in the success of Premier Estates.
What We Ask From You
* Working within a busy and demanding environment
* Experience in a customer facing role
* Microsoft Office, basic
* Full driving licence
* Ability to multitask and prioritise a busy workload
* Time management ability to prioritise tasks and resources
* Excellent team working and people skills
* Strong problem solving and decision-making skills
* Meticulous attention to detail
* Good interpersonal skills of dealing with people at all levels
* Highly proactive and self-motivated
Desirable
* Industry relevant qualifications, i.e. IRPM, RICS or IOSH
* Educated to degree level
* Experience in a similar, property related role
* Qube software
* Knowledge and understanding of Health & Safety requirements and regulations
* Ability to lead effectively and engage in meetings
* Supplier and contractor management skills
* Dynamic
* Personable
Application
All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
J-18808-Ljbffr