Overview
Go back Cardiff and Vale University Health Board
Role
24/7 Triage Dental Nurse
The closing date is 04 May 2026
The Dental Nurse will provide telephone dental advice during the operational hours of the service to patients with dental symptoms. As well as working during normal practice hours, this role includes working outside of normal practice hours including evenings, weekends and bank holidays.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
1. Respond to dental calls from Cardiff and Vale residents; ensuring safe and effective outcomes are achieved.
2. Carry out the appropriate action necessary to ensure that calls are dealt with in line with Cardiff and Vale University Health Board policies and procedures.
3. Assess patients presenting symptoms and provide appropriate advice on dental outcomes, referring callers to appropriate services within Wales when necessary.
4. Provide information and advice on dental conditions including pre and post-operative advice and oral health promotion messages.
5. Participate in initial and ongoing training to continually update and improve skills relevant to the role of a Dental Nurse /Advisor.
6. Undertake specific tasks under the supervision of the Dental Nurse Manager as required in line with standards and working guidelines.
7. Maintain own professional development attending all statutory/mandatory training and any role relevant training/education sessions pertinent to role.
8. Ensure continued professional registration status with GDC.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person\'s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
Communication and Relationship Skills
* Provide and receive complex information where there may be barriers to understanding
* Operate in an environment where excellent communication skills are essential. These will include dealing with multidisciplinary professionals and patients, listening, empathising, reassuring and taking decisive action
* Communicate with multidisciplinary staff at all levels within the organisation
* Communicate effectively with challenging or vulnerable patients e.g. those with learning difficulties, mental health problems and nervous patients
* Explain dental procedures and charges to patients
* Participate in investigation of incidents, complaints or accidents as required
Analytical & Judgmental skills
1. Analysis of patients and assess if requiring immediate urgent care and refer via the appropriate routes for medical/dental emergencies
2. Analysis and judgement of situations where patients may have exceeded recommended doses of pain relief providing advice/referral as appropriate
3. Ensure queries from healthcare professionals are dealt with appropriately and within own scope of practice
4. Planning and adapting when forced to do so as a result of revised priorities or contingency measures
5. Participate in staff meetings and clinical supervision
6. Ensure that all patients calls are being processed in line with targets set by the Welsh Assembly Government
7. Provides pre and post-operative advice and instruction for attending emergency dental service
8. Provides self-care advice for patients who do not require urgent dental care in line with scope of practice
9. Provides advice on over the counter pain relief to patients in line with professional scope of practice
10. Follow UHBs policies and procedures
11. Implements policies in own area of work and contributes to policy development
12. Deal with complaints in accordance with UHB Policy and NHS guidance on the handling of complaints
Human Resources
* Demonstrates own role to less experienced staff
* Participate in clinical supervision
Financial & Physical Resources
* Safe use of IT equipment
Information resources
* Responsible for maintaining and updating patient records on the Adastra system
* Implement and ensure adherence across the Hub to the UHB Records Management Policy and Procedures including Data Protection, Freedom of Information and Caldicott principles
* Provide access to necessary patient information for audit or report purposes
* Ensure accurate patient details, medical history and dental history are recorded using correct spelling and terminology to ensure the correct maintenance of the out of hours database
* Record personally generated information.
Research & Development
* Participates in collecting data for research/audit purpose
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
* National Certificate or NVQ Level 3 Dental Nursing or Certificate of Higher Education Dental Nursing.
* Experience of telephone triage/ customer service role.
* GDC Registrant.
* Experience of working as part of a team.
* Evidence of commitment to further own professional development.
* Ability to act on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cardiff and Vale University Health Board
£28,819 to £31,626 a yearper annum pro rata
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