Job Title: Quality Assurance Specialist
Location: Chester
Salary: £29,000 - £31,000 per annum
Job Type: Full time, Permanent
The hours of work are: Monday-Friday 8:30am-4:30pm or 9:00am-5:00pm.
Are you interested in a career with WSA?
Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team.
WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.
Key Responsibilities:
The successful candidate will:
1. Score monthly calls for customer service and technical support
2. Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement
3. Conduct audit checks to minimize errors and ensure KPIs and targets are consistently met
4. As the Local Point of Contact (LPoC) for all brands, you will handle potential quality complaints in alignment with our Globa...