Role Responsibility
• Ensuring that the portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety, security and accessibility
• Managing ticketing system (Service Channel), budgeting tool, compiling and analysing reports managing escalations and follow-up
• Verifying if all routine and non-routine work is executed per approved quality, milestone, financial, and environmental requirements as well as in close communication and partnership with store, market, and global retail support leadership
• Consistent market-level communications and ensuring timely information distribution
• Market-level training to Operations teams either virtually or in-person on elements such as Service Channel, brand standards, vendor interactions or daily audits
• Service Provider education, business reviews, and overall management
• Compiling reports, summaries, minutes and data as needed
• Compiling bid packs and briefs to inform and influence the execution of projects.
The Ideal Candidate
• Working knowledge and experience engaging with facilities responsibilities in a Retail store environment
• Able to work well with others and create a strong field and corporate relationships
• Can comfortably handle risk and uncertainty
• Dedication to delivering consistent customer service internally and externally
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Demonstrated ability to complete multiple tasks with tight deadlines
• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Proficient in the use of work order management tools such as Service Channel along with Excel and other Apple tools such as Keynote, Numbers and Pages