Overview
Retail Home Claims Technical Strategy Leader role at AXA UK. Our ambition is to help our customers live the life they love – knowing we have their back every day. We are a team that takes accountability, learns and wins together, putting the customer at the heart of everything we do. We are seeking a strategic and innovative leader to shape the future of Home Claims, leading the development and execution of technical strategies, optimizing claims management processes, and driving indemnity improvement programmes. Join us in growing technical expertise within our Home Claims team and delivering exceptional service and solutions.
What you’ll be doing
* Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity.
* Support the Head of Technical and operational teams to analyse performance and implement best practices.
* Represent claims in technical forums relevant to Home Claims, influencing strategy and approach.
* Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
* Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
* Act as a final technical referral point for the Home Claims team, providing guidance on complex claims issues and technical best practices.
What you’ll bring
* Experience in Home Claims management in a Technical Role.
* Excellent knowledge of the Home Claims market and ability to identify opportunities.
* Deep understanding of Home Claims technical strategy development and processes.
* Analytical skills, attention to detail, and ability to translate data into actionable insights.
* Strong stakeholder management and communication skills and ability to influence to Director level.
* Relevant insurance qualifications (e.g., ACII or equivalent).
Eligibility and screening
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer
* Competitive annual salary dependent on experience
* Annual company & performance-based bonus
* Contributory pensions scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* Private Medical Cover
* Company Car Allowance
* 28 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services & resources
* AXA employee discounts
Who we are
AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. We’re a dynamic team of experts committed to making sure our customers “get back to the good stuff” when the unexpected happens.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
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