Salary - Up to £30,000 dependent upon experienceMemento Exclusives is currently looking for an enthusiastic and experienced Customer Service Executive to join our team and help uphold our excellent levels of service to a growing customer-base. You’ll be working with licensees including Formula 1, UFC, MotoGP and more, joining the business during its biggest year to date!Job Role:The role will involve delivering exceptional customer communications from initial enquiry through to completion and aftercare. The Customer Service Executive will contribute to the thriving sales team by meeting the needs of clients requiring assistance. The successful candidate will be required to provide support to customers via telephone, email and instant messaging as well as occasional face-to-face interactions.Key Responsibilities:Manage customer emails across multiple inboxes, whilst building customer relationshipsLiaise with Memento Exclusives’ preferred couriers with regards to deliveries, collections and item repairsWork as part of the sales team to drive positive company results and upsell to customersHelp customers complete payments through merchant servicesCheck product availability for customer orders and request restocks to satisfy customer requestsCommunicate with customers about their orders, including delays and delivery changesInvestigate and resolve customer complaints as per Company PolicyThe Ideal Candidate:Has proven experience in a similar role and at a comparable level - at least 3 years is preferredMust be proficient in MS Office 365 (Excel, Word & PowerPoint)Is able to articulate customer communication approach via emails, phone and in-personIs self-motivated and organised when dealing with high volumes of customer enquiriesPossesses the ability to adapt to a fast-working environmentMemento Exclusives prides itself on its uniqueness. Working with some of the world’s biggest sports, as a team we bring partners, collectors, and fans alike closer to the action and closer to the athletes and teams they love. This role will play a huge part in the expansion of the businessIf you would like to find out more about us, please click on the link below.https://mementoexclusives.comWhat we offer:Company pension25 days holidays plus bank holidaysCycle to work schemeEmployee discountOn-site parkingWellness programmeNO AGENCIES PLEASE