Requirements
* We’re looking for someone who is calm under pressure, highly organised, solutions-focused and confident managing competing priorities independently
* Strong operational judgement, attention to detail and communication skills are essential
* This is a facilities-heavy role, so previous experience in this area is essential
* Have at least 3 years’ office management experience
* Experience in facilities management
* Have strong organisational and planning skills with the ability to prioritise, and manage expectations of all stakeholders effectively
* Have strong use of initiative and the ability to problem solve
* Have strong experience of building relationships with internal and external stakeholders
* Be extremely reliable and efficient
* Be hardworking and proactive with a positive can-do attitude
* Hold strong communication skills (verbal and written) and attention to detail
* Be confident with multi-tasking and working to tight deadlines
* Be willing to continue developing and take on more responsibilities
* Ability to work independently and take ownership of operational issues from start to finish
* Experience supporting office operations in a fast-paced or high-growth environment is advantageous
What the job involves
* 12 month FTC - Mat Cover
* ClearScore is looking for a highly organised, proactive and detail-oriented Office Manager, with 3 years + experience in an equivalent role, to support the day-to-day operations of our London office
* Working as part of a fast-paced and collaborative Admin Team, you will play a key role in ensuring the office operates smoothly, efficiently and to a consistently high standard for employees, visitors and stakeholders. This is a hands-on role that combines operational delivery with longer-term improvements to the workplace experience
* You will be responsible for managing a wide range of operational priorities across facilities, health & safety, workplace experience, office coordination and supplier management, often balancing reactive issues with proactive planning in a busy hybrid working environment
* The role is fully office-based and requires onsite attendance Monday-Friday
* Take ownership of the day-to-day running of the London office, ensuring the environment is operationally effective, well maintained and supports a positive employee experience
* Manage multiple operational priorities simultaneously, making informed decisions and maintaining a calm, organised approach in a fast-paced environment
* Support effective use of office space in a hybrid working environment, including desk planning, office moves, layout coordination and space optimisation
* Manage office facilities and building-related operations in partnership with landlords, contractors and internal teams
* Coordinate supplier and contractor activity, including obtaining quotations, scheduling works, resolving issues and ensuring minimal disruption to the business
* Build and maintain strong working relationships with suppliers, building management and stakeholders across the business
* Oversee office maintenance issues and repair works, including occasional out-of-hours or weekend coordination where required
* Lead office health & safety processes and compliance requirements, including regular reviews, workplace checks and coordination of relevant training (e.g. first aid and fire marshal training)
* Maintain high operational standards across meeting rooms, kitchens and communal areas, including readiness checks, restocking and coordination for key meetings and events
* Manage office supplies, equipment and stock levels, including items supporting both office and home working
* Coordinate onboarding and offboarding processes relating to office operations, including access management, ID card printing and desk/equipment setup
* Work closely with IT and other internal teams to support smooth operational delivery across the office environment
* Support clear and timely communication to employees regarding office updates, operational changes and workplace processes
* Help plan and deliver company events and celebrations, supporting the wider Admin Team on larger projects and office-wide activities
* Champion a positive, inclusive and well-run office environment that reflects ClearScore’s culture and ways of working
* Manage incoming deliveries, post and visitor coordination, including reception responsibilities and external guest management
* Implement and continuously improve office processes, systems and ways of working to support operational efficiency and scalability
* Provide ad hoc operational and administrative support to the business as required
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