Export Forwarder (Ocean & Road) - Operations
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients
Effectively manage Ocean Export LCL and FCL shipments from start to finish
Prepare and process all export documentation including Bills of Lading, Commercial and Certificates of Origin.
Ensure all documentation complies with customer, carrier, & regulatory requirements.
Follow SOP's and update accordingly
Submitting VGM through CNS & Destin8
Prepare and complete full export documentation and sending prealerts within set KPI
Ensure compliance with export control regulations inlcuding AMS / ACI / ISF
Sending EDI bookings and SI to carriers
FCL and LCL Quotations upon request
Manage multiple shipments simultaneously, ensuring accuracy & adherence to deadlines
Resolve any issues related to documentation, cargo readiness, delays, or carrier disputes.
Non-conformance reporting in accordance with the KPI's.
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