Customer Completions Case Owner
Location: Onsite, Preston
Salary: £25,070
Hours: Monday-Friday
More2Life is part of Key Group and has been a pioneering force in the equity release market since launching in 2008. Operating from our Preston offices, we now help over 1,000 customers every month confidently release cash from their homes, growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We have an exciting opportunity for driven, customer-focused Case Owners to join our Servicing & Completions function, ensuring our customers receive exceptional support at a crucial stage in their journey.
What is a Customer Completions Case Owner?
As a Case Owner, you are the key driver of the mortgage journey post-offer through to completion. You'll work closely with solicitors, valuers, brokers and internal teams to progress cases smoothly, remove delays, and ultimately ensure customers receive their funds as quickly and confidently as possible.
You'll be the voice, contact point and problem solver for every case in your pipeline - playing an essential role in helping our customers enjoy a better retirement.
Main Responsibilities
1. Manage a full caseload from mortgage offer through to completion, ensuring all requests, queries and updates are handled within agreed s...