Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role:
Were Unity Insurance, part of the Scouts, and were passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most.
Were a small, friendly team with a big heart and were looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you!
What youll do as an Account Handler:
* Be the first point of contact for our clients
* Provide quotes, advice, and ongoing support
* Manage renewals, policy updates, and claims
* Recommend additional products to help clients stay protected
* Ensure all administration is accurate and completed on time
* Deliver excellent customer service and help us grow our client base
What were looking for as an Account Handler:
1. Experience in insurance and customer service
2. Understanding of youth organisations or small charities (desirable)
3. Good knowledge of insurance principles and FCA guidelines
4. Confident using compu...