We are seeking a Field Service Engineer based at our Newcastle depot. The primary focus of this role is to deliver exceptional service to both internal and external customers, actively identify revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.
Key Responsibilities:
* Service and repair Volvo construction equipment and miscellaneous machinery.
* Diagnose mechanical issues using technical expertise and computerized diagnostic tools, providing guidance to customers.
* Promote additional service revenue and aftermarket solutions in a commercially focused manner.
* Follow quotations and time guides, alerting management to potential additional work.
* Ensure software updates are installed upon release.
* Complete tablet inputs, electronic reports, and timesheets in real time with detailed work descriptions.
* Order necessary parts and return used parts in a clean condition upon job completion.
* Work overtime and respond to call-out requests as needed.
* Attend relevant product or systems training courses.
Requirements:
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G).
* Experience in repairing and maintaining heavy construction plant, with proven skills in diesel engines, transmissions, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills, with a good understanding of hydraulics, electrics, and EATS.
* Effective communication skills with colleagues, management, and customers.
* Cost-conscious mindset to maximize profitability.
* Strong problem-solving and diagnostic skills.
* Proficiency with computer systems and Outlook.
* High attention to detail, conscientiousness, and reliability.
* Ability to understand technical literature and systems.
Desirable: Experience in welding and fabrication.
Benefits:
* 5% Employer Pension contribution
* 25 days annual leave plus Bank Holidays
* Cycle to Work Scheme
* Life Assurance (4x salary)
* Yulife wellbeing app with discounts and vouchers
* Health and wellbeing counselling and coaching
* Free Will writing service
* 24/7 Doctor access via EAP
* Healthshield cashplan
* Family-friendly policies
* Company events
Additional Details:
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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